An advance payment of 20% is required to confirm the tour.
In case of cancellation up to 14 days before departure we retain 50% of the advance (10% of the total amount) in case of a cancellation 13 days or less prior to the tour a refund of the 20% advance is no longer possible.
The package price applies to the number of people listed in the offer. If an additional person joins (on the assumption that there is space in the vehicle) a flat rate of 500/= per day for children up to 12 years and 1000/= per day for children older than 12 years and adults is charged.
In case you want to cancel a particular night in a hotel up to 7 days before the stay in the hotel 30% of the price will be charged. (This excludes higher category hotels they usually charge 100% once the booking is made)
In case you want to cancel the night in a hotel 7 or less days prior to arrival at the selected hotel 100% of the price will be charged.
Prices in € and $ are purely indicative, prices in rupees are fixed and do not change (because of fluctuations in the exchange rate).
Rooms in the uphill country are always NonAC (Nuwara Eliya, Ella, Adams Peak), but with the AC package we book a higher category than nonAc.
If we buy train tickets for you, you are required to pay the amount in full upon accepting the tickets if they haven’t been already charged on your bill. There are no refunds after booking (Policy of Sri Lanka Railways).
If camping and trekking is booked and canceled afterwards the money is not refunded. The camps rule is that the money will be returned only in case of extreme weather conditions when camping is not possible.
If a Safari tour is booked and afterwards canceled on the day of safari or 1 day before the safari a compensation of 20% of the total amount is charged (as the safari guide remains without tours and work for the day).
Maximum number of people in a vehicle
2 adults + 1 child below 6
2 adults + 2 children below 6
If 4 adults want to go in a standard car (tours longer than 3 days) an automatic supplement of 500= pre day is charged.